How to Contact RUSD Support
We are here to ensure your digital journey is smooth and successful. Whether you have a technical question or want to discuss a new project, here is how you can reach us.
Official Support Tickets
For technical issues, billing queries, or website edits, the fastest way to get help is via our secure ticketing system. This ensures your request is tracked and handled by the right expert.
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Common Contact Questions
Support Hours
Our team monitors tickets 24/7 for critical emergencies. General support is provided Monday to Friday, 9:00 AM - 5:00 PM.
Social Media Support
While we love chatting on social media, we cannot handle account-specific support via Direct Message for security reasons. Please always use a ticket for site-related issues.
Response Times
Most tickets are responded to within 4-12 hours. Critical "site down" emergencies are prioritised immediately.
Looking to upgrade your store or plan a new feature? Open a ticket with the subject "Strategy Call" and we will send you a booking link.
