Terms and Conditions
1. Agreement & Definitions
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, “your”) and RUSD LTD (“Company”, “RUSD LTD”, “we”, “us”, “our”).
By requesting, purchasing, accessing, or using any service provided by RUSD LTD, you agree to be bound by these Terms.
Services
Services may include, but are not limited to:
Website Design
Website Hosting
Search Engine Optimisation (SEO)
Google Business Profile Optimisation
Advertising Management
Digital Marketing Services
Website Maintenance and Support
2. No Upfront Design Fee
RUSD LTD may, at its sole discretion, commence website design work without requiring an upfront payment.
Where no upfront payment is required, the Client acknowledges and agrees that:
Website design work is performed at the risk and expense of RUSD LTD until completion.
No ownership rights are granted to the Client until all applicable invoices have been paid in full.
Payment for the website design becomes due immediately upon completion of the website and approval by the Client.
RUSD LTD reserves the right to withhold website launch, website files, administrative access, hosting activation, or domain transfer until all outstanding balances have been paid in full.
If the Client abandons the project, becomes unresponsive for a period exceeding thirty (30) days, refuses to provide required information, or refuses to pay following completion of the agreed work, RUSD LTD may terminate the project and retain all intellectual property, designs, website files, code, and related assets.
The decision to provide services without an upfront payment does not create any obligation on RUSD LTD to continue providing services where the Client breaches these Terms.
3. Client Responsibilities
The Client agrees to provide all information, content, approvals, credentials, images, logos, and materials reasonably required for completion of the Services.
The Client warrants that any content supplied to RUSD LTD does not infringe the intellectual property rights, privacy rights, or other legal rights of any third party.
RUSD LTD shall not be responsible for delays resulting from the Client’s failure to provide requested information, approvals, or materials.
Where a project remains inactive due to Client delay for more than thirty (30) days, RUSD LTD reserves the right to place the project on hold or close the project without refund of any sums already paid.
4. Website Design Process & Approval
Website design services are provided in accordance with the scope agreed between RUSD LTD and the Client.
Upon completion of the website, the Client shall be given the opportunity to review the work and request reasonable revisions.
Reasonable revisions apply only to existing content, design elements, text, and images within the agreed project scope. Requests for additional pages, functionality, integrations, redesigns, or services outside the original scope may incur additional charges.
Once the Client confirms acceptance of the website, the website design invoice shall become immediately due and payable.
Deemed Acceptance
If the Client fails to provide revision requests, feedback, or approval within fourteen (14) days of being notified that the website is complete, the website shall be deemed accepted and the applicable invoice shall become immediately due and payable.
5. Hosting & Annual Service Fee
Following payment of the website design invoice, the Client will receive one (1) calendar month of website hosting free of charge.
To continue hosting services beyond the free hosting period, an annual hosting fee of £59.99 GBP shall be payable in advance.
The annual hosting fee covers:
Website hosting
Server resources
Website management
Technical maintenance
Security monitoring and updates
No monthly hosting charges apply unless otherwise agreed in writing.
Failure to pay the annual hosting fee may result in suspension or termination of hosting services following reasonable notice.
RUSD LTD reserves the right to suspend hosting services where invoices remain unpaid.
6. Domain Registration, Ownership & Transfer
Where a domain name is purchased, registered, renewed, managed, or maintained by RUSD LTD, such domain shall remain the sole property of RUSD LTD until transferred in accordance with this Agreement.
Payment of any website design fee or related service fee does not, in itself, confer ownership of any domain name.
The Client acknowledges and agrees that:
- Domain names may be registered by RUSD LTD prior to or during the course of the project;
- All domain registration, renewal, and management costs are initially incurred and controlled by RUSD LTD;
- The domain shall remain under the control of RUSD LTD until all conditions for transfer have been satisfied under this Agreement.
Transfer of Domain
A Client may request transfer of a domain name at the applicable transfer point set out in this Agreement.
Subject to all outstanding invoices being paid in full, RUSD LTD shall facilitate transfer of the domain name to the Client or their nominated registrar.
The Client shall remain responsible for any third-party registrar fees, renewal costs, or transfer charges arising from the transfer process or subsequent ownership of the domain.
RUSD LTD reserves the right to withhold or refuse transfer of any domain name where invoices remain unpaid, where a chargeback or payment dispute is active, or where the Client is otherwise in breach of this Agreement.
Early Transfer (Pre-Renewal Requests)
Where a Client requests transfer of a domain prior to the first annual renewal date, such request shall be subject to the terms below.
For clients entering into an agreement with RUSD LTD on or after 15 June 2026 (the “Effective Date”), an Early Domain Transfer Fee of £49.99 GBP shall apply.
This fee covers administrative, registration, management, and transfer costs incurred by RUSD LTD.
Upon receipt of the Early Domain Transfer Fee together with settlement of all outstanding balances, RUSD LTD shall take reasonable steps to facilitate the transfer.
Grandfathering of Early Transfer Fee
The Early Domain Transfer Fee shall not apply to any Client who entered into an agreement with RUSD LTD prior to the Effective Date, unless such Client expressly agrees in writing to the updated Terms.
Existing Clients shall have their domain transfer requests assessed in accordance with the contractual terms in force at the time their original agreement was formed.
Nothing in this clause shall impose retrospective fees, charges, or obligations on pre-existing Clients unless mutually agreed in writing by both parties.
Transfer at First Renewal
Where a Client maintains services until the first annual domain renewal date, they may request transfer of the domain into their own name and contact details by submitting a support request.
Provided all outstanding invoices have been paid in full, RUSD LTD shall facilitate transfer without application of the Early Transfer Fee.
7. Website File Ownership & Intellectual Property
The website design fee covers the creation and development of the website only.
Upon payment of:
The website design invoice; and
The first annual hosting fee,
ownership of the website files created specifically for the Client shall transfer to the Client.
Ownership transfer applies solely to custom website files and content created specifically for the Client.
Ownership transfer does not include:
Domain names
Third-party software licences
Premium plugins
Commercial themes
Stock photography
Fonts
Licensed content
Proprietary systems, frameworks, templates, tools, processes, or code used by RUSD LTD across multiple client projects
All excluded items shall remain the property of their respective owners.
If hosting services are not renewed, the Client may request a copy of the website files within thirty (30) days of service termination, provided all invoices have been paid in full.
8. Payment Terms
All invoices issued by RUSD LTD shall be payable by the due date specified on the invoice.
Accepted payment methods include:
Stripe Payment Gateway
Direct Bank Transfer using the banking details provided on the invoice
Services may be delayed, suspended, or terminated where payment remains outstanding.
Unless required by applicable law, all payments made to RUSD LTD are non-refundable once work has commenced or services have been provided.
The Client shall not initiate chargebacks, payment disputes, or payment reversals for services that have been delivered in accordance with the agreed scope.
Where a chargeback or payment dispute is initiated, RUSD LTD reserves the right to suspend all services pending resolution.
The Client shall remain liable for all amounts properly due under these Terms regardless of any payment dispute.
9. Advertising Management Services
Where RUSD LTD provides advertising management services, including but not limited to Google Ads, Meta Ads, Local Services Ads, or similar advertising platforms, the Client acknowledges and agrees that:
Advertising spend is separate from management fees unless expressly stated otherwise.
Advertising platform fees are controlled by the relevant third-party platform.
RUSD LTD does not guarantee enquiries, leads, sales, revenue, conversions, or return on investment.
Campaign performance may be affected by factors outside the reasonable control of RUSD LTD.
The Client remains responsible for compliance with all applicable advertising laws and regulations relating to their business.
10. SEO & Marketing Disclaimer
RUSD LTD does not guarantee:
Specific search engine rankings
First-page rankings
Traffic levels
Lead generation volumes
Sales increases
Revenue growth
Search engine rankings and online visibility are affected by numerous factors beyond the control of RUSD LTD, including search engine algorithm changes, competitor activity, website history, and market conditions.
Any projections, estimates, or forecasts provided by RUSD LTD are indicative only and shall not constitute guarantees.
11. Hosting & Technical Services Disclaimer
While RUSD LTD aims to provide reliable services and maintain a high level of uptime, uninterrupted availability cannot be guaranteed.
RUSD LTD shall not be liable for losses arising from:
Server outages
Internet failures
Data centre interruptions
Cyber attacks
Third-party provider failures
Software defects
Events beyond our reasonable control
No website, hosting platform, server, or software environment can be guaranteed to be completely secure or free from vulnerabilities.
12. Limitation of Liability
To the fullest extent permitted by law, RUSD LTD’s total aggregate liability arising out of or in connection with any claim shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
RUSD LTD shall not be liable for:
Loss of profits
Loss of revenue
Loss of business opportunity
Loss of contracts
Loss of data
Loss of goodwill
Loss of reputation
Indirect losses
Consequential losses
Nothing in these Terms shall exclude or limit liability where such exclusion is prohibited by law.
13. Termination
RUSD LTD reserves the right to suspend or terminate services immediately where:
Invoices remain unpaid;
The Client breaches these Terms;
Fraudulent activity is suspected;
A chargeback or payment dispute is initiated;
The Client engages in abusive, threatening, unlawful, or inappropriate conduct.
Termination shall not affect any accrued rights or outstanding payment obligations.
14. General Provisions
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between the Client and RUSD LTD and supersede all prior discussions, communications, representations, and agreements.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute arising from or connected with these Terms.
15. Changes to These Terms
RUSD LTD reserves the right to amend, modify, or update these Terms from time to time.
Updated versions of these Terms will be published on our website and shall take effect from the stated Last Updated date.
Where changes materially affect the rights, obligations, fees, or services applicable to existing Clients, RUSD LTD will provide reasonable notice by email, support ticket, client portal notification, website notice, or another appropriate communication method.
Continued use of any service provided by RUSD LTD following the effective date of updated Terms shall constitute acceptance of the revised Terms to the extent permitted by applicable law.
Nothing within this clause shall affect any rights afforded to consumers under applicable law.
16. Force Majeure
RUSD LTD shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, power failures, telecommunications failures, internet outages, cyber attacks, labour disputes, governmental actions, pandemics, or failures of third-party suppliers.
17. Data & Backups
While RUSD LTD may maintain routine backups as part of its hosting services, the Client remains solely responsible for maintaining independent copies of all website content, data, emails, and business records.
RUSD LTD shall not be liable for any loss of data, corruption of data, or failure to recover data unless otherwise expressly agreed in writing.
Company Information
RUSD LTD
Company Number: 17082024
Registered Office: 82 Reddish Road, Stockport, SK5 7QU
ICO Registration Number: ZC106182
Contact
All support requests, billing enquiries, domain transfer requests, and service communications should be submitted through the official RUSD LTD support system unless otherwise agreed in writing.
Last Updated: 15 June 2026