Terms and Conditions
⚡ Quick Summary (Plain English)
Here’s a simple breakdown of how our services work. This helps you understand the key points of your agreement with RUSD LTD:
- 💳 Billing & Auto-Pay: All monthly plans require a card on file for automated payments. Failure to pay may lead to temporary site suspension.
- 🏗️ Ownership: You own the domain and website files fully after 12 consecutive monthly payments. Prior to this, they remain the property of RUSD LTD.
- 🔄 Unlimited Revisions: On the Care Plan, small edits (text/images) to existing pages are included! Brand new pages or complex features are quoted separately.
- 🚫 No Refunds: Once digital services, domains, or hosting are provisioned, we cannot offer refunds.
- ⚡ Immediate Start: By ordering, you agree to waive the 14-day “cooling off” period so we can start your build immediately.
- 🛡️ Backups & Security: While we perform daily backups and scans, you should always keep your own copies of vital business data.
- 📞 24/7 Support: We are here for you! WhatsApp is 24/7 for emergencies (site down). All other requests are handled during business hours.
- 📈 SEO & Rankings: We optimize your site to the highest standards, but we cannot “guarantee” specific Google positions as algorithms change.
- ⚠️ Behaviour: We maintain a professional environment. Abuse towards our staff will result in immediate termination of service.
- 🏛️ Liability: RUSD LTD is not responsible for indirect business losses or third-party downtime. Our liability is capped at the amount paid for the service.
1. Agreement & Definitions
This document is a legally binding agreement between you and RUSD LTD. By accessing our services, you agree to these Terms. Registered Office: 82 Reddish Road, Stockport, SK5 7QU. ICO: ZC106182.
- The Service
- Includes web design, SEO, Google Maps optimization, and the Monthly Professional Care Plan.
- The Owner
- RUSD LTD (Company No: 17082024), incorporated in England and Wales.
2. Professional Care Plan & Billing
To maintain service continuity and high-level support, the following billing terms apply:
- Automated Billing: Subscription to the Professional Care Plan (£29.99/mo) requires a valid credit or debit card to be stored securely within the RUSD Client Area. Monthly payments are automated.
- Failed Payments: If an automated payment fails, services (including hosting and support) may be suspended after 7 days until the balance is cleared.
- Fair Use (Unlimited Revisions): Revisions apply to existing page content (text/images). Creation of new pages or features is quoted separately. We process one active revision task at a time.
- Support Availability: 24/7 WhatsApp/Phone support is strictly for Critical Emergencies (site offline). All other requests are handled during UK business hours.
3. Ownership of Assets (12-Month Rule)
At RUSD LTD, we believe in earned ownership. To protect our initial design investment:
- Initial Period: During the first 12 months of service, all website files, custom code, and managed domains remain the intellectual property of RUSD LTD.
- Full Ownership: Upon completion of 12 consecutive monthly payments, full ownership of the domain name and website files is transferred to the Client.
- Early Exit: Should a client wish to take ownership before the 12-month period, a buyout fee equivalent to the remaining monthly balance of the first year will apply.
4. Critical Service Disclaimers
- SEO & Rankings: We do not guarantee specific Google rankings. Results are subject to third-party algorithm changes.
- Technical Uptime: While we offer a 99.9% uptime guarantee, RUSD LTD is not liable for business losses resulting from rare server outages or third-party infrastructure failure.
- Security: While we provide monthly updates and vulnerability scanning, no web platform is 100% immune to cyber threats.
5. Limitation of Liability
To the extent permitted by English Law, RUSD LTD’s total liability is limited to the amount paid for the specific service in the 1 month preceding a claim. We are not liable for loss of profits, data, or reputation.
6. Common Provisions
Severability
If any part of these terms is found unenforceable, the rest of the agreement remains in full force.
Dispute Resolution
Governed by the laws of England and Wales. Disputes shall be settled in the courts of Stockport/Manchester.
