Email & Communications Disclaimer
This policy governs the technical expectations and legal limitations regarding email and digital communication services provided by RUSD LTD.
1. NO DELIVERY GUARANTEE
While RUSD LTD maintains a 98/100 performance-optimized mail infrastructure, email is not a guaranteed communication method. Messages may be delayed, filtered, or rejected by recipient systems beyond our control. RUSD LTD does not provide a 100% delivery SLA.
2. THIRD-PARTY INFRASTRUCTURE DEPENDENCY
Email services rely on a global network of external providers (e.g., Gmail, Outlook, Yahoo). RUSD LTD has no authority over:
- Third-party “Spam” filtering or “Junk” folder placement.
- Greylisting or temporary throttling by external mail servers.
- Global blacklisting policies enforced by independent bodies (Spamhaus, Barracuda, etc.).
3. LIMITATION OF BUSINESS RISK
🔴 Liability Waiver: RUSD LTD is not liable for any loss of business, missed opportunities, financial damages, or legal consequences resulting from failed, delayed, or undelivered email communications.
4. CLIENT CAPACITY & MONITORING
It is the Client’s responsibility to manage their digital ecosystem:
- Mailbox Quotas: “Mailbox Full” status will result in rejected incoming mail. We are not responsible for data loss due to unmanaged storage.
- Redundancy: Clients are advised to maintain alternative communication methods for time-sensitive business matters.
5. OFFICIAL SUPPORT CHANNELS
To maintain security and audit trails, official technical support is provided exclusively via our Client Portal or support@rusd.uk. Instant messaging platforms (e.g., WhatsApp) are considered secondary, informal channels and do not carry guaranteed response times or technical SLAs.
CONTACT & REGULATORY INFORMATION
RUSD LTD
82 Reddish Road, Stockport, SK5 7QU, UK
Phone: 0161 451 5105
Email: support@rusd.uk
ICO Registration: ZC106182
Professional Indemnity: ZE8SAOCWDW
Public Liability: L6Q5DDTHNP
Last Updated: March 31, 2026
